Billing & Plans
AllyProof uses Paddle as merchant of record — Paddle handles checkout, tax, and invoicing; AllyProof reflects the current subscription state and exposes lifecycle controls inside Settings → Billing.
The three plans
| Plan | Price | Sites | Pages / scan | Scan cadence | Team seats | History |
|---|---|---|---|---|---|---|
| Free | €0 | 1 | 25 | Automatic monthly (plus 15 manual scans / month) | 1 | 90 days |
| Business | €35 / site / month, or €28 billed annually | 1–10 | Unlimited | Weekly | 10 | Forever |
| Enterprise | Custom | 10+ | Unlimited | Daily | Unlimited | Forever |
Business is priced per site. The subscription quantity is your site
allowance — three sites is €105 / month, and you change the allowance by
changing the quantity, not by moving tier. Annual billing is 20 % off
(€28 / site / month, charged €336 / site / year). A site is one root domain
including all of its subdomains: www.example.com and blog.example.com
together count as one.
Above ten sites the tier is Enterprise, which is sales-led — it adds volume pricing, SSO / SAML, API access and CI integration, DPA and security-review support, and dedicated onboarding.
Feature availability follows the same three tiers. AI fix suggestions, compliance-workflow reports, VPAT-based evidence drafts, accessibility statements, CSV export, the extra scanning engines, and Layer 4 AI pattern analysis are all included from Business up. API keys and CI/CD integration are Enterprise. See Pricing for the live matrix.
On a legacy plan? Organizations on Starter, Pro, Agency, or Partner are on tiers that predate the 2026-07 lineup. Those subscriptions continue to bill and function exactly as they always have; nothing changes until you choose to move. Switching to Business or Enterprise is a normal plan change, and it is one-way — legacy tiers can't be re-selected once left.
Signing up and starting a plan
New accounts start on Free. To subscribe to a paid plan, pick a tier and billing cycle on /pricing. If you're already signed in, the "Start" button opens the Paddle checkout overlay directly. If you're signed out, the chosen plan and period carry through signup, and the checkout overlay opens as soon as email confirmation lands.
Every paid plan starts with a 14-day free trial managed by Paddle. A valid payment method is required at signup to start the trial — your card is not charged during the trial window. If you don't cancel before the trial ends, billing begins automatically at the rate of the plan you selected. Promotional codes are accepted at checkout.
Changing plans
Settings → Billing has a Change plan button. Picking a new tier or switching between monthly and annual shows a preview of the prorated charge or credit before you confirm.
- Upgrades take effect immediately. Paddle prorates the difference and charges the card today; the new site-limit, page-limit, and feature access unlock right after the checkout webhook lands (seconds).
- Downgrades are scheduled for the end of the current billing period. You keep everything you've already paid for until cycle end, then the plan flips and quota follows. The billing card shows a "Downgrades on DATE" banner while the change is pending, and a one-click Cancel downgrade action reverts it at any time before the scheduled date.
- Cycle swap (monthly ↔ annual on the same tier) prorates immediately like an upgrade.
- Changing how many sites you pay for on Business is the same operation: raise the site count and Paddle prorates the difference today; lower it and the reduction is scheduled for cycle end, exactly like a downgrade. You never move tier to add a site — only the quantity changes.
Cancelling and resuming
A cancellation is always scheduled for the end of the current billing period — you don't lose access the moment you click. Until the effective date:
- The subscription card shows a "Cancels on DATE" banner.
- A Resume button reverses the cancellation in one click.
- All paid features continue to work exactly as before.
On the effective date, Paddle finalizes the cancellation and AllyProof drops the organization back to the Free tier — 1 site, 25 pages per scan, 15 manual scans per month plus the automatic monthly re-check. Historical scans and VPAT-based evidence drafts are preserved (subject to the Free tier's 90-day retention), but paid features — AI fix suggestions, compliance-workflow reports, VPAT-based evidence drafts, accessibility statements, and CSV export — stop working.
Payment failures
If a renewal charge is declined, Paddle retries on its schedule and AllyProof sends a Payment failed email immediately. The subscription status switches to past_due — the card shows an orange indicator in Settings → Billing, and the Update-payment-method link opens Paddle's hosted card-update flow. If every retry fails, Paddle cancels the subscription and the org moves to Free as above.
Renewal reminders
Five to seven days before the next renewal charge, AllyProof sends the owner (and any Billing seat) a Renewal upcoming email with the amount, currency, and renewal date. No action needed if nothing's changed — the email is a heads-up so you're not surprised.
Invoices
Every transaction Paddle records on the account is listed under Settings → Billing → Invoices & transactions. Each row links to a Paddle-hosted PDF invoice you can download for your records. A daily reconciliation cron cross-checks your Paddle subscription state against our view and corrects any drift automatically — so what you see in the table always matches what your card was charged.
Who can manage billing
Only the organization Owner can change the plan, cancel, or resume. Billing role seats see the billing page and invoices but cannot reach sites, scans, or issues — designed for finance / procurement users whose job is to pay invoices without access to customer data.
Plan override (support-only)
If AllyProof support grants your organization temporary access to a higher tier for evaluation or compensation purposes, the paid plan stays exactly what your card is billed for — the upgraded features simply unlock as long as the override is active. The billing page always shows the actual paid plan, never the override, so there's no confusion about what you're paying for.